Tech Support Form

If you ran into a  technical issue  while using our website, just let us know through this form. We’ll look into it as soon as possible.

The more specific you can be when describing, the easier it’ll be for us to fix it quickly. What happened, what you were trying to do, where it happened and any error messages you saw.

Click this FAQ before submitting this form

Tech Support

Experiencing an issue? Fill in the details below and our team will get back to you shortly.

    1. Full Name *

    2. Email *

    3. Phone Number *

    4. Where did the problem happen? Please share the page name or URL. *

    5. What device were you using when things went wrong? *

    6. Which best describes the type of problem you're facing? *

    7. Can you tell us what happened? Describe the issue you encountered. *

    8. Attach Supporting File (optional)

    Accepted: images, audio, video — Max 2MB

    FAQ

    Facing problem submitting your application?

    No worries, we are here to help you.
    Here are a few troubleshooting steps you can try:

      1. Close your application page
      2. Clear cache. Don’t know how? Click link
      3. Redirect back to the application page fill in the form and submit again.
      1. Alternatively, try using Incognito/Private mode or a different browser (Chrome/Edge recommended).
      2. Still not working? Fill in the Tech Support Form above. Our tech team will support you in no time!

    Note: On mobile troubleshooting steps may differ slightly. If you’re on mobile, try switching to desktop mode or using a laptop.

    No worries, we are here to help you.
    Here are a few troubleshooting steps you can try:

      1. Check your Spam/Junk folder for the confirmation email.
      2. Ensure you entered the correct email address during application.
      3. Whitelist our domain xdwebteam@thexdschool.com so emails don’t get blocked.
      4. Restart your device and check again.
      5. Still not working? Fill in the Tech Support Form above. Our tech team will support you in no time!

    No worries, we are here to help you.
    Here are a few troubleshooting steps you can try:

      1. Ensure all attachments are in PDF format ONLY, File name should not contain special characters (e.g., #, %, &) and under 5MB.
        Tips: “Avoid scanned images with very large file sizes.”
      2. If the next/submit button has no response, look for the unfilled fields above.
      3. Still not working? Fill in the Tech Support Form above. Our tech team will support you in no time!
    Shopping Cart