CARE2RUN POLICIES

We approach all our sessions with great emotional and physical care, and we would love to have your support in making our session a success for all children.

I. TRIAL AND SINGLE CLASS POLICIES

• Once you have paid for your trial/single class (via cash, credit card, online banking or Paypal) you will be booked into your session.
• We require 24 hours’ notice (the day before your class) to cancel your class and re-book a session if you are unable to attend. If you do not inform us within this timeframe or turn up for your trial, your session will be forfeited, and you will be asked to pay again to book in a trial class. Our trial class fees are non-transferable and non-refundable.
• Please arrive 20 minutes before your trial class to allow yourself enough time to park, register and be ready to start at least 10 minutes prior to your class. It is the parent’s responsibility to prepare yourself and your child for the class.
• If you are coming for a trial single/class and you are late by 10 minutes or more, you will not be able to join the class, as this can be disruptive for the coach and the other students. Unfortunately, we are unable to offer a replacement class. You will be required to pay for another trial class.
• If your child refuses to join the trial/single class or refuses to participate in the field with the coach, it is up to the discretion of the coach whether you will be allowed to attend another trial class (without paying again). You will not be given a refund.

II. FEES AND CLASS POLICIES

• We designed our programmes to be affordable and sustainable to all participants.
• Our fees are RM90/hour/student for a group session. Our individualised class fees are RM250/hour/student.
  We offer various attractive packages including returning registration package to make all our programme affordable for all.
• Your second and third siblings enrolled will receive a discount on their registration package.
• We have a set semester (ex. Jul – Sep 2023). Please enquire within.
• We reserve the right to change the class schedule at any time we feel is fair & necessary.
• We reserve the right to cancel a class or consolidate classes if there are only 3 students or less in the class.
• If a student fails to turn up for a class 2 weeks in a row without cancelling via notice to the programme facilitation team, the student may be removed from the class and the slot given to another student on the waiting list.
• A package may be put on hold – ‘package freeze’ if requested when the student is going on holiday or has been recommended by a doctor to refrain from activities for an extended period. A package freeze will be granted for a maximum of 3 months. Failure to return within 3 months will forfeit any remaining classes.

III. CANCELLATION, REPLACEMENT & REFUND POLICIES*
(*Not applicable for individualised coaching programme)

• You can easily defer your session without penalty with any of our bundle package. Just give us more than 72 hours’ notice and we welcome you to defer your class to another date in the calendar.
• If the class is cancelled within 48 hours – 72 hours timeframe, you’ll receive 80% fee refund in the form of credit for the next programme.
• When you give us less than 48 hours’ notice, there is no refund or deferment. This is because of the limited window of opportunity to find a replacement student.
• If you are not attending your class, we require notification via WhatsAppp or e-mail to hello@thexdschool.com as early as possible.
• A replacement class during the current package or credit will be given in your next package/term if the class is cancelled due to weather or other organising unforeseen circumstances.
• Any missed classes will not be carried forward to the next package and will be forfeited.
• We aim to make your child’s learning experience fun and with adequate constructive and earliest feedback (within the first session) will be open to refund your fees in full should we have fallen short of your expectations.

IV. SAFETY & DRESS CODE POLICIES

• If your child has any symptoms or signs of illness (or a sibling or family member) please keep your child out of class until the symptoms have fully cleared and/or your doctor has given the ok.
• We encourage parents and/or carers to accompany their children. Please supervise your child(ren) at all times.
• After a class is finished, the coach will ask all children to go to their parent(s)/caregiver.
• Kindly ensure that you are punctual for the class. If you are late by 10 minutes or more, you will be unable to join the class.
• On going feedback. We take your feedback seriously at Care2Run. If you have any feedback to share with us, kindly let us know via hello@care2run.my or through our facilitating team.

V. CAR PARK & VENUE ETIQUETTE

• We have an adequate number of car park spaces in the park area in front of our centre. The parking here is free.
• Please park your cars with care and consideration for others, park efficiently and neatly, allowing for maximum usage of the car park at the park.
• Our welcome area is at the open area at the field.

Looking forward to seeing you at the field soon!

Can’t afford any of our plans? No worries, you can apply for scholarship with the “Apply Scholarship” button below. You can also offer your precious and valuable time and money by sponsoring a child and/or volunteer via the buttons below.